Privacy
Policy

This notice concerns enquiries made through the Celtic Plumbing & Heating website. Contact Shaun O'Neil about personal information using boltonsbritish@gmail.com, 07522 014427, or by writing to Celtic Park, Lower Metherell, Callington, PL17 8BX.

This website notice is a starting point for the current enquiry service, not a claim that all business record-keeping arrangements have been independently audited.

The embedded enquiry form and chat widget collect the information you choose to provide through their displayed fields and conversations. Do not include payment card details, passwords or unnecessary sensitive information.

If you call or email, the information you choose to provide is handled as part of that conversation. Submitting an enquiry or starting a chat does not itself confirm an appointment.

Your details are used to understand and handle the work you are asking about, contact you regarding the enquiry and discuss a prospective quotation. Handling a requested quote can involve steps taken at your request before a contract. Keeping appropriate correspondence and protecting the service can involve legitimate business interests; records required by law may be kept to meet legal obligations.

Read any consent choices shown by the embedded form or chat before submitting. Communication preferences and follow-up arrangements are managed through those services.

New website enquiries are handled through the supplied ScaleSuite / GoHighLevel form, and chat messages through LeadConnector. These services receive the information submitted and may handle technical browser information needed to operate their widgets. Previous enquiries saved before this change remain protected in Lovable Cloud. Contact Shaun with questions about authorised access and the service providers involved.

There is no published fixed retention period in the supplied business material. Contact Shaun to confirm the period applicable to your enquiry or job. Information should not be kept longer than necessary for its purpose, subject to legal requirements and the need to resolve relevant disputes.

The website loads fonts from Google and embeds Google Maps to show the business location. When these resources load, your browser communicates with Google, which may receive information such as your IP address and device or browser details and may use its own cookies. Google's own privacy terms apply to those services.

The ScaleSuite form and LeadConnector chat are embedded third-party services and may use cookies or browser storage. The form includes the supplied automatic cookie-consent settings; these attributes alone do not establish the providers' complete consent or tracking practices. Hosting services may handle technical request information for operation and security; this notice does not assert a specific logging or international-transfer arrangement that has not been confirmed.

You can ask about access to, correction of or deletion of your information, or raise an objection or request restriction where applicable. Some rights depend on the reason information is held, and legal obligations may require certain records to remain. Contact Shaun using the details above so your request can be considered.

You can also raise a data-protection concern with the UK Information Commissioner's Office at ico.org.uk. This notice does not remove your statutory rights.

Ask Shaun if you need clarification before sharing information. This notice should be reviewed when the website's handling of enquiries, third-party services or business practices changes.